Refund policy
Refund & Return Policy – Wrists Wear
At WearX, customer satisfaction is our priority. Every order is carefully checked before dispatch to ensure product quality and accuracy. If you receive a damaged item due to our mistake, we are here to help.
✔ Return Eligibility
Returns are only accepted in the following case:
- The product was damaged during delivery
- The damage was not caused by customer use, mishandling, or normal wear
⏰ Report Within 48 Hours
If your item arrives damaged, please contact us within 48 hours of receiving your order.
Claims made after 48 hours may not be accepted.
📞 Contact Information
📸 Required Information
To process your request, please provide:
- Your order number
- Clear photos or videos showing the damage
- A short explanation of the issue
Incomplete requests may not be processed.
🔄 Return Process
Once your claim is approved:
- Our support team will guide you through the return process
- The product must be unused and returned in its original packaging
💰 Refund or Replacement
After inspection, you may choose one of the following:
- Replacement product
- Refund through the original payment method
⚠ Important Notes
- Returns for change of mind or personal preference are not accepted
- Damage caused by misuse, drops, or improper handling is not covered
- Wrists Wear reserves the right to reject false or incomplete claims
We believe in fair and transparent service for every customer. If you need help, our support team is always ready to assist you.